The carpets are old and tired, the lifts are small and unreliable and there is not enough staff to provide a Privilege Service although they are charging Privilege prices. I have visited this hotel a number of times during the last 8 years without complaint but I now think it is time to rate this hotel as 2/3 star at best. We brought these issues to the attention of the Customer Services Manager on the 2nd day of the holiday who tried her best to resolve these complaints but the reception team was at best useless and offensive and did not resolve the issues brought to their attention by myself or the Customer Service Manager. My room was 713 – we had no air conditioning for 6 days and it took 4 days to get a mattress topper for the extremely uncomfortable bed – the room extremely hot and uncomfortable due to lack of air conditioning - for 2 nights we had to sleep with the patio door open. September 2023 I visited the H!0 Conquistador in Tenerife – Privilege All-Inclusive for 10 days. I do not usually write a review but in this instance I feel it to be necessary.

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